When is self service coming back?
We know that many of you miss self-service (trust us, we do too), but we believe it's best to not rush back to the way things were just yet. We're choosing to limit services to drop-off only for as long as social distancing is recommended, because we feel strongly about not putting our employees and community at risk.
We really do look forward to the day we can welcome people back into our space. Until then, we’ll do the heavy lifting so that you can focus on telecommuting, homeschooling or online learning (among other challenges!). We promise to provide caring and hygienic laundry services, as we've always done.
What kind of additional safety measures have been put in place?
We've worked hard to create a new workflow and careful in-store processes. We store unlaundered loads in sealed bags on a different floor than our clean loads. We vigilantly disinfect surfaces and knobs, and we sanitize carts and machines in between each wash. Our team is covered and protected (masks, gloves and coveralls), with additional gear for processing (goggles and respirators).
When you process my drop-off, does the laundry get taken out of the bag?
Yes! We will unload the contents of your bag into the washer, and add the bag to the drum. If you use one of our rental bags to cover your bag, we will wash that with your load as well. As always, we never mix loads – only one customer per washer.
Can you take a few items out of my bag and hang dry them?
Unfortunately, we can’t. If you have pieces that you don't want heat dried, one alternative is to select “No Heat” for your entire Wash-Dry-Bag load. Another option is to go for our premium Wash-Dry-Fold service, where add-ons, stain treatment and hang drying are included (at no additional cost).
Can you use my detergent?
In the interest of keeping things streamlined, we ask that you do not bring your own detergent. We'll include a dose of our unscented laundry powder (it's complimentary!). If you prefer a subtle scent, you can select Liquid Lavender detergent from our add-on menu ($1).
Can you use dryer sheets?
Celsious is a dryer sheet-free zone. While we do not allow dryer sheets to be used in our space, we do have an alternative: reusable dryer balls. These will help reduce static, but will not provide any additional scent. Dryer balls are also on our add-on menu ($1).
Can I get my load back today? I really need it.
If you can drop off before the daily cutoff time, we can return your clean load to you before the end of the day. On Saturday and Monday, the cutoff time is 12PM. Tuesday through Thursday, the cutoff time is 3PM. For Wash & Bag, same-day turnaround is at no extra charge. For Wash & Fold, it's an extra dollar per pound for the expedited service.